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10 SaaS Marketing Best Practices

SaaS Marketing Best Practices

Marketing for SaaS companies is both challenging and necessary. According to a Deloitte report, over the past 10 years, the global SaaS market size grew significantly, registering a compound annual growth rate of 25%.

SaaS is a booming market. In fact, Gartner forecasts end-user spending on public cloud services to reach $482 billion in 2022. So it’s vital to position your marketing in such a way that your company stands out from the crowd. It’s also the only way to continue to grow, and that’s vital in the software industry.

Unfortunately, marketers often get lost thinking about how to best market their software. They think that the humor, emotion, and fun associated with marketing products such as clothing, cars, and consumer technology can’t be used for B2B SaaS marketing because software isn’t very exciting, but that doesn’t have to be the case.

About B2B SaaS Marketing

SaaS marketing follows the same basic rules as any other type of marketing. While you’re selling a product to a business, you’re still ultimately appealing to the interest of another person. The goal is to get businesses interested in your company’s product and service.

However, that doesn’t mean that there aren’t significant challenges when it comes to B2B SaaS marketing. For example,

  • SaaS means that you don’t have a tangible product to market and sell.
  • SaaS is constantly changing — from updates to new features being released regularly, these are necessary to keep customers interested. As such, companies should be laser-focused on retention: user retention — as well as revenue retention.
  • Another struggle for SaaS marketers is their niche audience. Based on your software, you might only be targeting a few specific organizations.

Despite all of this, B2B SaaS marketing still has a high chance of success when done correctly. You just have to determine your strategy and the reason for doing it.

SaaS Marketing Best Practices

Below, we’ll outline 10 of our favorite SaaS marketing best practices to guide you in the right direction.

1. SaaS Content Marketing

The key advantage of content marketing is that it continues to drive leads long after the content is initially published and shared— and highly effective. Just consider these stats: site visitors are 1.82 more likely to buy your service after they watch a demo video. According to research, viewers retain 95% of a message when they watch it in a video.

SaaS consumers are looking for information. They want to know about your product or service, what it can do for them, and why it’s worth the cost. The way to share this information is to create content whether that’s blogging, videos, social media, email campaigns, white papers, or case studies.

Just remember to optimize your content for your audience and what they’re searching for. This requires you to understand your target audience on a deep level so you can offer content that matches their searches. A great example is Dropbox. They offer content for businesses, tech, developers, and more.

2. Search Engine Optimization (SEO)

Google now processes over 3.5 billion searches every day, or, 1.2 trillion searches per year That’s a lot of searches that you have an opportunity to cash in on if you have solid search engine optimization (SEO). So, it should be no surprise that 69% of marketers invested in SEO in 2021.

Your SEO efforts should work side-by-side with your content marketing efforts by using appropriate keywords, titles, internal linking, descriptions, and more. You should also use a web analytics tool such as Google Analytics to help discover search terms and improve your SEO. Watch our SEO webinar for more insight.

3. Website Design

You already know that you’re selling a service more than a product. Understanding this concept will drastically change your website design to focus on making it as clear as possible the solution that you’re offering potential customers and should ultimately aim to address their major pain points.

Your website design should focus on the customer experience. This means creating it (you may have guessed this) with your buyer persona in mind. Determine the elements that will visually appeal to your audience, the type of experience they enjoy, and how to optimize for more conversions. This might take some A/B testing, but the results will be worth it.

Discover 12 signs it’s time for a new website design.

4. Pay-Per-Click (PPC)

While content marketing can provide more leads than paid advertising, that doesn’t mean there isn’t a place for pay-per-click ads. In fact, keyword intent is one of the most crucial aspects of paid search. With a keen understanding of the intent behind visitors’ searches, PPC campaigns can be very effective.

PPC offers SaaS companies the chance to capture leads quickly and efficiently. Through highly targeted ads, you can present your software using ads on Google, and you don’t have to wait a long time to see ROI like you do with SEO.

To make sure you’re doing it right, check out HubSpot’s nine strategies for setting up proper PPC campaigns.

5. Video Marketing for SaaS

More than half of all businesses (60%) are planning to increase their Instagram budget, and almost half are planning to do the same for Facebook, and LinkedIn, according to Hubspot. And 88% of video marketers will focus on using YouTube. That’s because videos aren’t going anywhere. In fact, video marketing is only becoming more popular.

Videos are a great way to get your message across and keep the attention of your audience. You can use a video to highlight new features of your software, share reviews, provide a step-by-step demo, share statistics, and more. You don’t have to limit yourself as long as you remember to tell a story that suits your customers.

6. SaaS Social Media Marketing

You might think that social media isn’t the best platform for SaaS marketing, but there are many benefits to using social for your business. Social media is all about building awareness for your products and services, allowing you the opportunity to reach a wider audience.

The key is to ensure that you’re utilizing the right channels.

  • LinkedIn: Over 90% of B2B marketers use LinkedIn for organic social marketing.
  • Facebook: 74% of people say they use Facebook for professional purposes (HubSpot).
  • Twitter: 82% of B2B content marketers used Twitter for organic content marketing in the last 12 months (Hootsuite).

7. Email Marketing

For every $1 spent on email marketing, the average campaign earns $38 in ROI, according to a Campaign Manager report. The key is to send targeted and segmented emails exactly when your audience needs them most. Working with a SaaS marketing agency partnered with HubSpot can allow you to set up personalized, targeted email campaigns that are triggered by what your users are doing.

For example, when a potential customer first signs up for your mailing list, they should receive a welcome email. Then, if they download a case study or sign up for a free trial of your software, they should receive a different email that’s better suited to their current sales funnel location—a first-month discount for purchasing today. Just make sure that every email has a purpose and furthers your marketing strategy.

Other SaaS Marketing Best Practices

There isn’t time to go into all the best practices for SaaS marketing, but before you go, here are a few more SaaS marketing best practices to consider.

8. Free Offers

A free software trial is a strategic marketing move that can pay off in the long run. A free trial leads provides an opportunity for a sales qualified lead that’s almost ready to buy, but not sure, to determine if your software is a good fit for their company.

9. Use Customer Reviews

Customer reviews are incredibly valuable for B2B SaaS companies. For a qualified lead that’s on the fence about moving forward with your software, a few solid customer testimonials could make or break their decision.

10. Collaborate with Other Software Companies

Don’t be afraid to collaborate with another software company offering a complementary product to your own. By joining forces, you can help each other with leads, marketing, costs, and more.

Hire a SaaS Marketing Agency

If you’re overwhelmed by all of the best practices above, either because you have a small marketing team or don’t have the expertise to implement these in-house, consider partnering with a marketing agency that specializes in helping SaaS companies to reach their goals.

At Spot On, we specialize in helping SaaS businesses develop and implement highly effective B2B marketing strategies that deliver results, whether you’re seeking an improved website design or support for marketing campaigns so you can generate more leads. We aim to work with our clients as an extension of their marketing team. Not only are we experts with software marketing, we embrace your business as if it was our own.

If you’d like to discuss how we can help you, schedule a call here.

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