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Susie Kelley

Susie Kelley
Susie serves as President/CEO of Spot On, a HubSpot Platinum Certified Agency Partner and is responsible for business development. Susie only works with prospects who are focused on growth. She assists them in determining their goals, pain points, timeline, and discovering challenges they may encounter prohibiting them from reaching their goals. This discovery information is then used to create an inbound strategy that will be a true return on their marketing investment. Susie is certified in Inbound, Inbound Sales, and Hubspot Sales & Sales Software. She is also Certified with YEXT, Wistia, and Linked Selling - allowing her to develop a true full-service inbound strategy. Previously Susie's background was in providing traditional marketing services for the cable industry. She currently works from her farm house (a work in progress renovation) under the supervision of her two dogs, Elvis (Cairn Terrier) and Lucy (Mini-Schnauzer).
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Recent Posts

Smart Spots: Spotlight on Healthcare Tech

In this week’s Smart Spot, we're sharing an interview between Susie Kelley and Dr. Arlen Meyers, professor of otolaryngology, ear, nose and throat surgery at the University of Colorado, as well as the President and Co-Founder of the Society of Physician Entrepreneurs.

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How to Use LinkedIn Groups: 6 Benefits for B2B

It’s no secret that LinkedIn can be an effective way to grow business. Companies have been exploring this versatile social media tool for more than 15 years now, making valuable connections and learning the dos and don’ts of LinkedIn marketing. Participation continues to grow – last year the company reported a 41 percent increase in session time for its main app year-over-year. But many companies are still missing out on some of the best advantages LinkedIn can offer.

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Smart Spots: 3 Google Chrome Extensions for Better Prospecting

In this Smart Spot, I share three Chrome extensions that help streamline the daily task of prospect research.

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7 Best Ways to Use LinkedIn for Business

LinkedIn is a B2B gold mine. Many Fortune 500 decision-makers spend their spare time hanging out on LinkedIn along with 610 million other users. It’s a platform focused on building networks and connections. 

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Smart Spots: 5 Steps to Creating Your Content Development Strategy

Our first ever Smart Spot explains why you need a content strategy in place.

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How to Implement Pay-Per-Click Marketing for Healthcare SaaS

Healthcare software company marketers frequently utilize content marketing as a tactic. Pay per click advertising is also common. However, much of the time, these two tactics are approached separately, in a silo. But what if these two tactics were approached together for maximum benefit?

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What is SaaS Marketing? 4 Ways It's Completely Different

What is SaaS Marketing?

SaaS marketing is simply the process of marketing SaaS (software as a service) products - any software product that you use online rather than downloading onto your own machine. The SaaS market is booming - sales are expected to reach over $112.8 billion by next year, reports TechRadar - and as a result, SaaS marketing has become a school of marketing in its own right. 

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4 Things You Should Know About 2019 Healthcare Technology Trends

Healthcare is a notoriously conservative industry - no wonder, with lives literally on the line - but 2019 may be a tipping point for healthcare technology. New approaches - like telemedicine and virtual reality diagnostics - are becoming increasingly standard, and the global digital health market is predicted to reach $206 billion by 2020. 

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Healthcare Software: How to Create a Content Marketing Calendar

We’ve written before about how important a content marketing strategy is for healthcare software companies: it helps generate leadssave money, and keep your target customers engaged throughout the long healthcare sales cycle.  

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A Look Back at INBOUND 2018: Insights on Predictive Analytics

So it’s been over three weeks since INBOUND, but I’m still pumped over the new technology and innovative strategy and tips I learned while there.

My approach to session choice was quite different this year. 2018 was my fifth year to attend INBOUND and I decided to shake it up and ran with topics completely out of the norm for me.

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5 Steps for Creating a Content Development Strategy for EdTech Companies

In an ideal world, EdTech would sell itself. You've worked hard to develop a product designed to help teachers and administrators do their best work. Everyone wants to help kids learn, so what more does anyone need to know?

A lot, actually. It's one thing to create innovative hardware, software, and services for educators; it's quite another to meet those educators where they are to show them exactly how your product can change their lives. 

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Why EdTech Companies Need a Social Media Content Strategy

No business can afford to ignore social media, not when its competitors are developing sprawling networks through LinkedIn and building engaged communities on Facebook. For EdTech companies, an up-to-date social media presence is critical. After all, potential customers include teachers and school administration who are seeking the latest innovations and need tech-savvy businesses to explain the education applications. A smart social media strategy will go a long way toward branding your company as an industry leader.

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Healthcare SaaS: How to Align Your Marketing and Software Development Teams

There’s little doubt that building a SaaS business with closely aligned marketing and development is one of the secrets of success. This is especially the case in a complex industry like healthcare. Building a clear and consistent message, backed up by a product carefully designed to fit the needs of your niche; carefully communicating the value provided by the software, and understanding precisely how its value is delivered to the end user; describing the product in language that speaks to the customer - all this depends on close integration between product marketing and product development. 

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5 Things Educational Technology Organizations Need to Know About SEO

As an educational technology marketer, you know what a great effect technology can have on an industry.

Smartphones, media streaming, and telepresence robots have all been extremely disruptive to the EdTech industry. They have also greatly improved the user experience.

Search engine optimization is no different.

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8 Ways Educational Technology Companies Can Generate Leads

Consumers search the internet with questions. Supply the best answers in the best way, and traffic will flow to your website. Each visit is a possible lead. It’s simple and complex all at once. To develop a relationship and convert casual browsers into qualified leads, you need to offer timely and relevant information and encourage engagement with your content. Your goal should be to meet the needs of prospects at each point along the buying journey. If you do this well, visitors to your site will reward you by supplying their contact information.

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Pros & Cons of Technology in Education

Adding technology to the classroom has been one of the biggest and most beneficial changes to education that we’ve seen over the last few years. Not only has technology changed how teachers interact with their students, but also how they communicate with other teachers, policymakers, and parents.

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5 Education Technology Solutions We Love

Learning no longer happens only in the classroom and educators no longer solely use textbooks. Thanks to innovative solutions in education technology, learning can happen anywhere at any time and educators have more opportunities than ever to improve the education experience. Modern day technology has transported education into a new world through everything from web-based training (WBT) to Computer-Based Instruction (CBI) and Virtual Learning Environments (VLE). 

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3 Trends in Educational Technology That Affect Your Marketing Strategy

Technology is continually transforming the classroom, and in this era of hyper-connectivity, the trends in EdTech are raising new concerns among educators. Your marketing efforts must go beyond highlighting the features and benefits of your products. The buyers and users of new educational technology need information, solid data, training and support if they are to change methods, and embrace innovation. 

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7 Digital Marketing Tips for Education Technology Companies

As an organization seeking to reach a unique audience with a niche product or service, we know it isn’t simple to attract the right leads or - if you do – converting them is another story.

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From HubSpot Sales LION to Lion Trainer

Pivoting the Inbound Sales Process to Inbound Sales Training for Clients 
Spot On was built on a fallacy. For the past five years all of us at Spot On, a digital strategy growth agency , believed that implementing inbound marketing meant that outbound sales or cold calling were no longer needed. Last month, I learned just how wrong I was during the HubSpot Pipeline Generation Bootcamp, taught by Dan Tyre.
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5 Step Process for LinkedIn Marketing Campaigns

Since people have embraced the use of the internet, the way they buy has changed. In the past, companies had all the information on the product or service they were selling and buyers came to them to gather information. Now, buyers do research on the internet, are well informed and usually have chosen who they want to do business with before they ever even contact a company.

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10 Healthcare Marketing Trends You Can’t Afford to Miss

Healthcare marketing trends are changing every year. It’s essential for marketers in healthcare IT to pay attention to the latest shifts in marketing trends to ensure they are reaching their audience using the appropriate content and channels.

So, what’s on the minds of marketers in the healthcare software industry? 

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10 Ways To Step Up Your Social Media Strategy

Guest Post By Ashley Lipman

Social media has become a celebrated marketing method for many reasons. This is because it is a reasonable investment and there are many free tools to help you get started. The truth is, many marketers and businesses are already leveraging social media to reach their customers and grow their personal brands. 

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How Digital Presence Affects Local Search for Your Business

Whether you’re aware of it or not, your company’s digital presence is an essential way in which customers and future customers find and perceive your business. However, many companies have inaccurate information online – and might not even know it.   
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9 Ways Buyer Personas Define B2B Digital Marketing Strategy

Your inbound marketing strategy needs to target a specific audience in order to engage them with your content and convert to into a sale. The buyer personas you develop guide your strategy and ultimately define your path to success.

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Why It Pays to Be Funny On Twitter (Even If Your Biz Isn’t Humor-Related)

How does a small flower shop in the UK get 35,000 followers on Twitter? Hint: it’s not by tweeting about flowers.

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Developing Inbound Marketing for a Healthcare Digital Marketing Strategy

Today, one of the biggest challenges for healthcare providers is to find an effective way to attract patients.

Fortunately, more healthcare marketing managers are becoming aware that inbound marketing may help them encourage patient engagement and nurture relationships.

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Learn How One Healthcare Marketing Professional is Staying Ahead

Last week for our podcast we had the opportunity to speak with one of our main clients about how they tackle healthcare marketing in 2017 effectively. Jake Behnke is the Senior Marketing Communications Specialist for Surgical Information Systems, a healthcare IT company serving mid-sized surgical centers from the city of Atlanta.

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How to Make a Human Connection When Marketing Healthcare Software

Human interaction is irrelevant during the creation and programming of a new software product. Sure, water cooler chat involves relationships, but you're not out there mingling with the population at large.

It's a very different story once you're ready to launch and sell your product, and if you don't give the power to the people, healthcare software marketing attempts will fall very, very shy of intended projections.

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The 3 Most Responsive Channels For Healthcare IT Marketers

Successful healthcare SaaS marketing relies on personalized, human engagement. Connecting with your target market via content and social media interactions is the stuff first-page Google results are made of.

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Patient Testimonials Help Put a Human Face on Your Healthcare Service

Healthcare software exists in a state of oxymoron; Healthcare is seen as very human, digital software less so. Similarly, the people who create phenomenal software are often introverts who prefer to keep to themselves or within very small circles. That can make it difficult to approach healthcare SaaS marketing with the very extroverted sales strategies required by marketing and sales.

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7 Signs You've Been Infected By Malware

Getting infected with malware is like catching a cold. At first things seem a little off. But if you know your body well, you go straight for vitamin C at the first sign of trouble. Working on your machine is no different. It's easy to overlook small glitches and irregularities if they're not really impacting your work, but they're usually the first symptoms of a bigger problem.

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Modern Healthcare Marketing Strategies

healthcaremarketing resized 600Every day, professionals inquire about modern healthcare marketing strategies in hopes of attracting leads and growing their customer base.

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How to Get Found Online - Top SEO Tips You Can Do Yourself

Get to the top of Google: the prime directive of every web page owner. Of course, multiply that goal by untold millions of pages, and you can understand why getting top SEO results is a challenge. But you can take steps to improve your rankings.
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It's Time to Bring Marketing and Sales Together

It's all about synchronicity. In case you missed it, we launched our Perpetual Growth Podcast recently. For our first episode, we invited Rachael Plummer who works in the HubSpot Partner Program to talk to us about the benefits of marketing and sales alignment, and the pitfalls of not moving in that direction. 

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4 Differences Between Legacy Salespeople and Inbound Salespeople

If a post-war marketing agency compared legacy salespeople with then- contemporary, 1950s versions, they'd say things like, "The legacy salesman traveled by horse with a cart or wagon full of his wares; the modern salesman drives a sleek car and sits down for a civilized cup of coffee to promote glossy-paged catalogs..."

The reality is, as Bob Dylan so aptly stated, "The tiiiimes, they are a chaaa-a-aa-ngin'...," and they always will be.

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8 Mistakes Salespeople Have Been Making for Years

Sales isn't the same, and it hasn't been for some time. The problem with the shifting landscape is that old paradigms are so ingrained into the fiber of sales culture that companies may be blinded by the fact that sales - like marketing - has moved from outbound to inbound methodologies.

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Back to the Basics: The 5 Rules of Inbound

Yep. There's a lot of overlap in the land of inbound. We've loaded you with details about the buyer's journery, marketing funnels, buyer personas, and the inbound methodology. And now we're handing out rules, too! 

Have no fear.

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How The Internet Has Changed Sales

Before the internet, consumers relied more on salespeople for information about products and services. Today, it's a whole new ball game. 

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Everything You Need to Know to Create Killer-Specific Buyer Personas

Getting to know your ideal clients is integral to the inbound and content marketing paradigm. Figuring them out is a process that results in buyer personas that guide every step of the marketing process.

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6 Examples of Great Content That Isn't Written

Visual content is to marketing what non-verbal communication is to conversation. Psychology experts claim 55% of communication takes place via body language, 38% via tone of voice, and only 7% is attributed to the spoken word.

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What's New in HubSpot CRM?

If you use HubSpot CRM, you’ll agree that  tasks in the tool have been adequate, not exceptional. They’re like eating iceberg lettuce. Not the end of the world, but not mind-blowingly awesome either.

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How Having Great Buyer Personas Will Help Your Business

Your business was founded on the principal that you have a product or service that other people need or want. Fantastic. Now, how are you going to get the word out to said people that you offer this product or service that is tailored just to them?

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Give Your Software Marketing the Game of Thrones Treatment

The HBO Game of Thrones website describes this series, "Summers span decades. Winters can last a lifetime. Follow kings and queens, knights and renegades, liars and noblemen as they vie for power..."

Hey! Sounds like another day in the sales and marketing trenches!

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The 8 Best Blogs for SaaS Startups

Reading blogs is a smart (and free) way to get better at what you do. Blogs offer loads of topic-specific advice and often provide "learn from my mistakes" or "here's what works for us" styled tidbits that can shift the way you plan and grow your company's next moves.

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6 Critical Inbound Marketing Questions for the LinkedIn Strategy Phase

Q&A sessions - via both content and personal interaction - are a powerful way for site visitors and qualified leads to get the information they need to make their next move. That makes sense, right?

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Use Healthcare CRM to Improve Relationships Patients & Providers

Most healthcare marketing blogs focus on the relationship between CRM systems and profit. There's nothing wrong with this. Even the most heartfelt and patient-centric healthcare providers require a profit in order to do their jobs.

While patient health is a top priority, healthy patient relationships should certainly be a close second because, in full-disclosure, we believe healthy relationships between patients and providers will, ultimately, yield higher profits.

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Customer Relationship Management Software: Context & Content

Knock-knock. "Avon calling..."

Imagine the Avon Lady of yore's delight if she could spy on women in a household before knocking on their door. Perhaps Ms. Avon would notice one reading all she can on the art of perfectly shaped brows for the brow-less, or catch another one holding samples of fabric up to her face, trying to determine whether she is a "fall" or a "summer..."

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Creating Messages That Resonate With Your LinkedIn Audience

LinkedIn is a powerful tool in your inbound marketing strategy box - especially if you're a B2B marketer (80% of marketing leads for B2B companies are generated by LinkedIn, and it's used as the primary social media platform for 92% of B2B companies). As the name implies, however, LinkedIn is only as fruitful as the strength of the "links" you create.

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Using LinkedIn Groups for Inbound Marketing: Five Success Tips

Everything about networking changed in 2004 when LinkedIn introduced Groups as a feature. Once Groups were brought online, liked-minded professionals had a new way to connect, demonstrate thought leadership and learn about their industries.

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Choosing the Right Partners for Modern Healthcare Marketing

Welcome to the brave new world of healthcare.

It's filled with increased competition, cost control measures, and mandates and regulations coming down from government commissions. And then there are the patients, who are all over Facebook, Twitter, Instagram, and LinkedIn and increasingly involved in making their own healthcare decisions.

In this new, modern world, healthcare marketing has never been more important. And that's why you're probably looking for a partner.

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Using Inbound on LinkedIn: Identify Prospects and Build Relationships

What ever happened to the handshake?

At one time in the not-so-distant past, it was the quintessential act of introducing yourself to prospects. In one gesture, you could make a favorable first impression, establish trust, and position yourself as someone who can be relied on to deliver results. In other words, the handshake was the way to lay the foundation of a relationship that could last for years.

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Inbound Marketing: Are Your LinkedIn Prospects High Value?

It could possibly be a panacea for all things sales. A virtual funnel that leads directly to pre-qualified prospects. An unprecedented platform allowing you to disseminate your marketing messages with strategic abandon. The most efficient and effective way to infiltrate inboxes.

It is, of course, LinkedIn.

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7 Ways to Jumpstart a Lagging LinkedIn Lead Generation Plan.

So, you've applied everything you've learned about LinkedIn lead generation and yet leads seem to have flat lined. What gives?

It's deflating when a well-planned inbound marketing strategy doesn't yield the results you expected. It's tempting to feel like throwing in the towel or start anew. Don't give in to that temptation!

The work you've done so far is a wellspring of content from which you can tease, build upon and develop as you re-orient your sights.

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Boosting Patient Engagement With Healthcare CRM

Healthcare marketing is faced with a dubious challenge. You're expected to boost customer satisfaction and increase profit margins while, at the same time, global healthcare costs are expected to more than double. Yikes!

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Modern Healthcare Marketing Secrets for Increasing Patient Engagement

At the core of high-quality healthcare is high-quality human relationships. In order for sustainable listening, understanding, and healing to take place, patients have to trust their healthcare team. They may not need to love them - although that's certainly a major bonus - but they do need to trust that they're in the best of hands.

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3 Easy Ways to Improve Early Admissions Care for Your Patients

Anyone working in the healthcare industry is well-acquainted with the emphasis placed on two very important, cost-related entities: hospital readmission rates and patient length of stay (LOS). Above and beyond patient care and well-being, both have a significant effect on a healthcare facility's bottom line.

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Take Your SaaS Show on the Road!

As software marketers, inbound marketing probably comes somewhat easier to you than it does to person-to-person oriented businesses. Digital technology, the online revolution, computers and gadgets - they are your preferred medium after all. Many of your customers, however, have the opposite experience.

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Keeping Your Inbound Marketing Funnel Full: 5 LinkedIn Drip Marketing Tips

How's your LinkedIn account working for you? Is it generating new leads? Are you engaging with other authoritative leaders in your field? Are you leading and/or contributing to conversations and content on a regular basis?

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LinkedIn Lead Generation: Inbound Marketing Versus Outbound Marketing

If you're hemming and hawing about the difference between inbound and outbound marketing, we have a quote for you:

"If you've got more money than brains, use outbound marketing. If you've got more brains than money, focus on inbound marketing." —Guy Kawasaki

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Marketing Strategies That Help Optimize Patient Care and Profit Flow

Your primary goal is to provide high-quality patient care, but you can't do that without making a profit. A profitable healthcare facility has the ability to better compensate dedicated staff, expand patient services and perhaps even provide sliding scale payment options for households struggling to make ends meet.

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9 Healthcare Marketing Tips That Aid Billing

Every dollar collected from patients is another dollar added to your already slim profit margins. Collecting those dollars is another matter.

Here are a few stats for you:

  • More than 75% of consumers use the internet to pay bills, and almost as many say they prefer the option to pay medical bills online or via apps.
  • Roughly 76% of consumers report being confused about their insurance coverage as well as the medical bills they receive in the mail.
  • In 2015, 74% of healthcare providers saw a decrease in insurance coverage (largely due to high-deductible plans) and an increase in patient-owed bills.

Those facts can serve as a guide of sorts as you structure information- and education-based content in a more relevant and applicable way.

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Can Effective Marketing Improve Healthcare Billing Efficiency?

(Insert sweet, instrumental music with slow-motion montage of smiling, be-scrubbed healthcare professionals dancing in a sea of checks. Then, a smooth voiceover begins...)

"Imagine a world where all patients paid their bills on time..."


We know, there's no imagination powerful enough to envision a world where all bills were paid on time. However, the advent of patient portals has certainly provided opportunities for more patients to submit payments in a timely fashion.

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Healthcare Marketing Focus: Early Admissions Care

Hospitals and medical facilities are devoted primarily to the care of their patients—but cost is certainly a secondary priority. If your facility can't stay in the black, the ability to provide quality care diminishes, and this has a disastrous effect on attracting new patients and clients.

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Think Small, Dream Big for SaaS Success

Smartphones and tablets are everywhere. Statista.com says there are currently more than 2 billion smartphones being used around the world, and that number is expected to grow by another 500 million over the next two years.

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Who Really Needs It? Enough Versus Everyone in SaaS Marketing

How many customers do you need?

Everyone? Almost everyone? Enough to generate revenue and (gasp!) become profitable? Can you ever have too many customers?

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Grow Your Audience With Lean, Scalable SaaS Marketing

Believe it or not, software marketing is not confusing. It's not overwhelming and it's very doable—even if you don't have a degree in marketing. The key is to stop looking at the whole big picture for a change.

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What are the Secrets of Success in SaaS?

Why spend any time or money on SaaS marketing if it isn't going to pay off? And yet there are plenty of companies sinking thousands of dollars every month into inbound marketing strategies that don't pay their own way—let alone return a profit.

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Website Traffic that Sells Software: Quantity Versus Quality

It's so tempting to see those whopper visitor metrics and celebrate. And you should! Those numbers say that your software marketing techniques are paying off....to a point.

On the flip side of that coin, if your page visits are high but conversion rates seem pretty low (less than 1% to 3% of those whopping visits resulted in qualified leads), it means there is some more investigative and content work to do.

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Get More Software Sales Using SMART Website Traffic and Lead Goals

Selling software, whether as a service or an innovative solution, is all about two things: website traffic and leads.

Without website traffic, you're unlikely to fill the top of your sales funnel with high-quality leads. Without leads, you're unlikely to sell a lot of software.

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Selling Software with Pay-Per-Click: Is Your Landing Page Up to Par?

Is there anything more frustrating than clicking on an online ad only to be brought to a landing page that delivers... nothing?

If you use pay-per-click ads as part of your overall inbound marketing strategy, you're probably sending people who click on your ads to a landing page, which is essentially a separate webpage designed to elicit a specific action. When it comes to software marketing, that action could range from filtering traffic to targeted areas of your website to learning more about your products to subscribing for blog post updates to actually making a purchase.

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Why and How to Build a LinkedIn Group for Healthcare Marketing

Marketing. It's part art, part science. It's a multi-billion dollar industry. And it's a necessity for healthcare organizations.

Yes, if you want to build a bigger, better business, you're going to need to market yourself, your company, and your products and services.

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LinkedIn Drip Campaigns Move More Software Marketing Leads into the Funnel

It's been said that necessity is the mother of invention. But innovation's family tree doesn't stop there. Necessity is also responsible for automation, which can be leveraged to create effective software marketing campaigns. Whether you are focused on SaaS or selling niche software applications, automation can make your job easier.

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Building a Database of Well-Qualified Leads for Healthcare Marketing

Behold the unbridled power of the well-populated healthcare marketing database. It provides information about businesses and industries, access to decision makers, and the ability to significantly shorten the sales process. Yes, a healthcare marketing database can be the bedrock on which your inbound marketing strategy is built. It allows you to know with precision whether your tactics are working or not – and then make smart decisions about how to enhance them.

That is, if it includes precise information about high-value prospects harvested directly from their LinkedIn accounts.

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Business to Business Lead Generation for Specialized Software Marketing

Sometimes the search engine just doesn't offer the best path to results when it comes to lead generation.

This can be especially true (and frustrating) when it comes to software marketing, where products can be highly specialized, expensive, and appealing to a relatively small number of consumers.

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LinkedIn Drip Messaging

A slow drip. Water on a stone. Steady, relentless, and effective.

This sums up how inbound marketing strategy generally is intended to work in the first place, and going further into the lead nurturing avenues with drip email campaigns aimed at carefully selected contacts in LinkedIn only enhances the power to drive more qualified sales leads into your funnel with it.

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LinkedIn Database Building: Networking Made Easy

A lot of people don't like networking. When they think about it, they envision uncomfortable conversations, awkward exchanges of business cards, and empty promises. For these people, "networking" might as well be a four-letter word.

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Pair LinkedIn with Inbound Marketing to Generate Leads That Close

You know the drill.

Your sales team wants leads. Your leadership team wants sales. You want to see your website at the top of Google. So you opt for a varied collection of online tactics that likely includes posting quality content, rich with keywords, which are then forced into your other marketing materials. You go heavy on the links. You use Google AdWords. Along the way, attention goes toward a flurry of activity to design and develop a website that is absolutely perfect.

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The Pros and Cons of External Marketing for Healthcare

If you're studying the ins-and-outs of healthcare marketing, you know inbound marketing is where it's at. Since the large majority of your patients use smartphones and other gadgets to find you or check up on you, it makes sense that a significant amount of marketing energy should be focused on inbound practices that pave the way for patients to come looking for you.

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SaaS: Reliable Tips for Maximizing User Adoption

"Show me the money."

This was the battle cry for Tom Cruise's somewhat smarmy character in Jerry Maguire, a romantic comedy about an agent who chases money but ends up finding love.

It's also an apt battle cry for companies who build their revenues on SaaS. Of course, by "money" they mean profitable growth, which is the goal of any SaaS organization. And to find profitable growth, you've got to maximize user adoption.

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How to Create Customer Success Centered Marketing Strategies

Contrary to popular belief, effective inbound marketing strategy isn't strictly limited to delivering the right message to the right people at the right time.

It's really focused on creating customer success centered marketing strategies – which isn't always easy and usually takes a lot of time to master.

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What are Healthcare Blog Personas and Why are They So Important?

What are Healthcare Blog Personas and Why are They So Important?When implementing inbound healthcare marketing, content creation is a central focus, with blogs frequently being the most commonly used platform for it. Blogs enable companies to easily provide helpful information to potential patients, with sharing buttons enabling those who find the material helpful to further increase the reach of that messaging via various social networks.

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5 Practical Tips for Decreasing Customer Churn


It's a relatively simple word. It has five letters, one syllable, and will get you at least 10 points in Scrabble.

But you're not playing a board game. You're building a business. And that's why "churn" isn't so simple for you. Its causes are complex. Its effects keep you up at night. It has the power to paralyze your company's growth.

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5 Tips for Getting Your App to Sell Itself

In the beginning, apps were so cool! So exciting! So hip! Now they're old news, making software marketing a wee bit trickier. While apps make life – and access to your website, products, services, et cetera – more convenient, there are well over a million to choose from.

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How to Market Healthcare to Generation Z

Generation Z (born 2000-ish through 2025) gets a bad rap. While it's true they spell words differently than their Gen X parents and Boomer grandparents (c u l8er), they aren't all about fluff, emoticons, and text slang. In fact, if you aren't careful, straying from your brand in an ingenuine effort to seduce Generation Z will backfire.

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Trends in Healthcare Marketing for 2016

Trends for healthcare marketing aren't all that different than 2016 marketing trends in other industries – except for one thing. The information you use to attract new prospects can have a significant impact on their physical health and emotional well-being. That's quite a space to hold.

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Smart Lead Generation Strategies for SaaS Professionals

The pressure is on for SaaS professionals when it comes to software marketing. If you're in the business of hip, successful, and high-tech software services and solutions, your customers expect you to be on it when it comes to hip, successful, and high-tech marketing strategies.

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3 Reasons to Keep Your Customers Tuned Into Healthcare News

There’s always a new development, event, or update in the world of healthcare. For those who work in healthcare marketing, it’s crucial to keep your finger on the pulse of what’s unfolding.

But what about your customers? Why is it necessary to keep them up-to-date when access to current events is easier than ever?

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The Secret Formula to Drive the Success of Your SaaS Company

The SaaS industry and its overall success are here to stay. With experts projecting revenue to reach $106B this year, the field shows no signs of stopping. As new companies enter the industry, competition increases, and businesses are looking for a way to ensure success.

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Does Information on Your Healthcare Site Seem Trustworthy?

Three words come up repeatedly in regards to content creation: original, authoritative, and trustworthy. The first two are rather straightforward, requiring professional writers who are armed with the research, facts, and relevant news to support the content they create. Trustworthiness, though? Hmm. That part can be more elusive.

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3 Dirty Little Secrets of Effective Web Design and SEO

The world of web design and SEO changes at supersonic speed. What was once golden is now tarnished; the rules of the game are seemingly updated at whim.

Do you ever feel like everyone knows something you don't?

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4 Strategies for Standing Out From the Pack (in a Positive Way!)

Online marketing has certainly changed the nature of many industries, the healthcare industry being no exception. With the plethora of health-related content online, it's difficult to remember a time when we didn't reach first for our smartphones when looking for medical information.

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Are You Generating Enough Leads to Meet Your SaaS Sales Goals?

Sales goals are a crucial part of any business. Without sales businesses certainly wouldn't survive, and goals are the driving force in ensuring that profits happen. SaaS businesses in particular have their own growth and profitability metrics to factor into the equation.

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Time After Time: The Value of Long-Term Inbound Marketing Goals

Goal setting. It’s an integral part of any good inbound marketing strategy. Having a road map to follow certainly makes it easier to reach your destination. But how many times have your main marketing objectives been taken off-course by detours and U-turns? Hiccups and lag times after achieving short-term goals can extend the journey much more than you had originally planned.

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The World of Healthcare Marketing is Changing – Are You Keeping Up?

If there’s one industry in marketing that’s changing at a rapid pace, it’s healthcare. Between more choices for patients and the growing use of online reviews, the world of healthcare itself looks very different than it did just a decade ago.

Perhaps the biggest change of all is the increased emphasis on patient-centric practices and care. Healthcare marketers can use this change to their advantage by developing campaigns that draw consumers in naturally. Inbound marketing does just that, bringing in 54 percent more leads than traditional marketing tactics do.

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Top 5 Trends in SaaS Marketing

SaaS marketing is no easy task. You're basically marketing something that has no physical presence and that is constantly changing – not to mention that the average individual isn't familiar with the ins and outs of cloud computing in the first place.

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Shrewd New Strategy for Business Website Design

The expectations for websites have changed rapidly. What were once Yellow Pages-esque placeholders are now expected to be interactive, perpetually fresh sources of information that are dependable, up-to-date, and on-trend. As visitors, most of us would say that we have those same expectations of the sites that we visit, right?

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3 Things Your Patients Want From You Even Before They Book an Appointment

These days, when people have health-related concerns, they don’t immediately book an appointment with their doctor, nor do they read a magazine or newsletter. Instead, they search for their symptoms on Google or Bing, seeking trustworthy content created by medical professionals like you.

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3 Ways to Make Healthcare Less Complicated for Your Customers

Healthcare is a funny thing. Few of us graduate high school or finish our degrees well-versed in the topic, yet all of us need to understand the core aspects of the industry to lead healthy, fulfilling lives.

Few would disagree that healthcare can seem complicated and sometimes frustrating to those outside the field (and perhaps to many on the inside as well). This means that anyone who works in healthcare marketing has the obstacle of confusion to overcome.

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Growth Driven Website Design Has an Immediate Impact on Lead Generation

Traditional web redesign takes months to complete, requires a large budget, and leaves you without a current strategy in place for lead generation while the new site is being built. Even in a best-case scenario you will need to repeat the redesign process within a two-year period; in the worst of cases, the new design will be ineffective at generating leads and demand an immediate redo.

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The House That Inbound Marketing Built

What's the first thing to come to mind when you think of your house?

The decor? The tables? What about the windows... or the lights? These things may be the most visible and noteable components, but what about the roof, the floor, and the walls that hold everything up and together? Let's face it – without those, the contents of the building wouldn't be of much use, right?

Now, when you think of marketing, you may think of the visible glitz of a quality website, the glamour of a popular social media campaign, or the laudable end results of a job well done. But when you get down to it, your inbound marketing efforts are essentially the invisible support beams of your business.

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3 Long Term Benefits of Inbound Marketing for SaaS Companies

Put your ear to the ground of the marketing world and you’re likely to hear the words inbound and SaaS over and over. At first listen these two terms seem to have little to do with each other; one is a customer-centric marketing methodology and the other is a service-based software model.

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Inbound Marketing for Healthcare Industries: Specific. Direct. Thorough.

Instead of calling a family member, people are now heading online first to learn more about their healthcare concerns. The inbound marketing methodology gives medical practices in the healthcare industry a platform to naturally attract patients and build their online reputation.

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4 Measures to Gauge Your SaaS Company Blog's Worth

It’s hard to imagine a business that doesn’t have a blog these days. Blogs have become an essential part of the equation to marketing and overall success. SaaS companies, in particular, have the opportunity to use their blogs to leverage their expertise and knowledge-hungry fan base into a lead-generating, engagement-driving machine.

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3 Ways the Internet Has Changed the Game for Healthcare Marketing

In today's tech-savvy culture, it seems that everyone with an ailment quickly clicks on their web browser even before calling their primary care provider. It's official: the game has changed.

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Healthcare Marketing: Going Beyond the Headlines to Gain New Customers

Evaluating current statistics connecting headlines and SEO punch, you'd think a catchy headline is all you need to increase medical website marketing numbers. For example, MOZ cites that 80% of readers never make it past headlines and that if a headline resonates with a reader, it can increase website traffic by 500%.

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How Many Companies are Actually Doing "Inbound Marketing"?

In order to discover how many companies are actually actively doing inbound marketing, the simplest, most direct way to find out is to just ask! So, every year, that’s exactly what happens with HubSpot’s annual State of Inbound report.

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3 Makeover Tips to Enhance Your Website's Best Features

The website design process seems so straightforward, yet all it takes is one bad decision to realize how complex it really is. Common mistakes people make when designing a new website include:

  • Trying to translate old marketing paradigms into digital, online formats.
  • Making "Ranking #1 on Google" the primary goal.
  • Thinking a new website is a quick fix to systemic marketing and/or sales issues.
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Make Your Social Media's First Impression a Strong Handshake

When it comes to first impressions, solid eye contact and a firm handshake mean a lot. The same is true in making a strong first impression on someone in the digital realm. Social media platforms offer the best path for this as part of your inbound marketing strategy by encouraging a new friend or follower, a virtual stranger, to venture further down the buyer's journey with you.

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Social Media 101: How to Win Friends & Influence Followers

In 1936, Dale Carnegie (originally "Carnagey," and no relation to steel baron Andrew Carnegie...) published the widely popular book, How to Win Friends and Influence People. It has gone to publication multiple times and is still considered a foundation for both personal and professional success.

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How to Create Medical Marketing Campaigns Prospective Patients Will Love

There was an era when the door-to-door salesman was glorified. Housewives appreciated that the goods and services they needed to improve daily life was brought right to their doorstep. This was a time when most households only had one car - or no cars - and getting out and about was not as easy as it is today.

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What Not To Wear: Website Makeover Edition

Think about all the times you needed to make a dazzling first impression – job interviews come to mind. Now evaluate the things you prioritized to make that good impression. Odds are they included:

  • The way you looked, including what you wore.
  • What you said.
  • How you said it.
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Speak to Your Patients' Hearts With Easy-to-Love Marketing

Medical marketing can be a bit tricky because, in many cases, you are talking about subjects that strike a sensitive chord for patients and potential ones. Thus, more than any other industry, your inbound marketing strategy needs to speak to your patients' hearts.

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7 Powerful Features That Make HubSpot Software Unique

The key to successful inbound marketing is... (drumroll please) AWESOME CONTENT. But you already knew that, didn't you?

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How Inbound Marketing is Like Online Dating

While inbound marketing is a fairly recent phenomenon, those who would like to learn more about how it works should think of it as similar to online dating. Inbound marketing is all about knowing what you've got going for you, knowing what suitors want, and connecting with them. Yet the beauty of inbound marketing is that it's similar to an online dating experience. What would you do to attract an ideal suitor? You would likely do things to heighten your odds of finding just the right person – and avoid the things that would attract the wrong types or cause you to have to settle for whoever shows up out of desperation. 

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3 Traits of Every Successful SaaS Marketing Blog

The Good News: Research by Compass finds that the SaaS (Software-as-a-Service) industry is growing three times faster than software as a whole - and IDC predicts that SaaS-based enterprise will generate revenues upwards of $50 billion dollars by the year 2018, almost doubling SaaS applications market revenues from 2013.

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Are You Overlooking Your Best Healthcare Marketing Asset

shutterstock_247075393Is your healthcare practice like a regular Johnny-on-the-Spot, happily finding and fixing anything that isn't in compliance? Or, are you more like ostriches, "pretty sure" things are up-to-par and dreading when you'll have to raise those heads from the sand to put your beaks - or noses - to the grindstone in time to meet upcoming compliance deadlines?

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5 Most Powerful Healthcare Marketing Trends of 2015

Healthcare appointments and routine visits used to be straightforward. Patients used their insurance carrier's booklet of in-house providers, called down the list, and chose the doctor with the first available appointment. Today patients are more discerning, and if your practice isn't keeping up with current healthcare marketing trends there's a good chance your weak online heart rate will cause prospective patients to pass you by.

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5 Ways Inbound Marketing Certification Changes Your Life

Inbound marketing certification from HubSpot has come a very long way since I first discovered HubSpot's Inbound University in 2009.  Back then I was just getting familiar with the term inbound marketing and trying to understand how and why marketing online was so different from traditional offline marketing.

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Get More Leads from Your Website

Getting more leads from your website sounds like a pretty simple and straightforward goal until you set out to do it.  So why is it so difficult and how do you actually do it?

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Social Media Can Change Your Medical Practice Marketing

Social media has forever changed the way people interact with each other. It is also drastically changing the way medical practice marketing is done and the way healthcare organizations communicate with patients and other medical professionals.

Now is the time to develop your social media strategy to communicate with and influence your patients. Doing so can help you reach your medical practice marketing goals. Some medical practices are still considering what to do (if anything) with social media. The time to get started is now. Here is some advice on how to begin.

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After 4-21-15 Will Your Website Show Up In Search Results?

Google has announced, effective April 21, 2015, that they will actively punish websites that are not optimized for mobile devices by not displaying them in search results for people using these devices. 

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How We Write Blog Articles for Niche Industries


How Can You Write for My Business?

When talking to prospective clients, something I hear frequently is, “We can’t have a blog! We don’t have time to write them and you can’t write for us, because my business is too complex. You just don’t understand it.”

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3 MedTech Marketing Must Haves to Get More Leads and Sales

The MedTech Marketing arena has evolved over the years and like so many other industries is facing the transition from offline, outbound marketing practices of the past to the online practices of the here-and-now.

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Selling to Gen X and Y as a Baby Boomer on the Internet

Every generation is different, yet somehow the same as the last; that is as true in marketing as it is in other aspects of life. If you grew up as a Baby Boomer, you may be feeling out of touch with today’s Gen Y – but the good news is, you are not really that far apart.

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The Missing Strategy for Improving Lead to Close Ratio

We have all been in the position of being attracted to an item in a retail store. We pick it up … examine it … admire it … ask questions about it … then put it back on the shelf as the salesperson looks on in dismay. A perfect example of a lead to close ratio that is not working for the business owner.

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A Really Bad Cold Call

As a business owner, I get my fair share of cold calls. You could even say I'm a sucker for them.  When they're done well, it interests me to hear the approaches and how people present themselves on the calls.

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Generate Sales Leads, Nurture for Great Lead to Close Ratio

You already know how important qualified lead generation is: more sales leads means more customers, which means more revenue for your business. As a result of this simple tenet, many businesses are focusing their efforts on how to generate sales leads.

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Why Your Healthcare Marketing Effort is Such a Failure

You have poured time and resources into your healthcare marketing – yet your phone still isn’t ringing? The problem might be tied to four common tactical “failures,” all of which can, fortunately, be addressed with inbound marketing strategy.

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Get new patients from online healthcare marketing

The “hot leads” of the past may have come from personal referrals or traditional “outbound” advertising like direct mail or Yellow Pages. But the Internet has changed the way people shop – including for healthcare services – so now’s the time for healthcare marketing to create a new breed of qualified leads.

To get a good return on investment, healthcare managers are turning to inbound marketing. It is a proven tactic for companies, organizations and health providers to identify and connect with prospective new customers.

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Healthcare managers work to bridge marketing and sales gap

With the growth of the healthcare in general, the position of healthcare manager is also poised to rise – up to 23 percent from 2012 to 2022, according to the Bureau of Labor Statistics. Whether you manage a facility, the people in it or both, as a manager you are likely to be seen as the authority on growing the business, and that includes a strong focus on sales and marketing.

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This is How Healthcare Marketing Grows Revenue

Just as the digital revolution has changed the way consumers purchase goods and services, it’s also changing the way people seek out healthcare information – including finding medical professionals.

If your practice is still tied to traditional (and fading) “outbound” marketing tactics, like direct mail, outdoor boards and Yellow Pages, you could be missing out on valuable new leads. Consider these findings from a 2014 healthcare marketing whitepaper published by Smith & Jones:

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How to Delight Your Customers With Personalized Content

If you’re actively engaging inbound marketing then layering in content personalization should not be a big hurdle for you.  Since the first step is identifying marketing personas, you already know the people you’re talking to and you’re already aiming your content to speak directly to them. That’s nice, right?

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Too Many Changes in Medical Marketing? Tell Me About It!

For the past 2-1/2 years, I’ve been working with medical practices helping them with marketing. During that time, I have seen them struggle with the multitude of changes that have taken place. It seems that major changes are coming at them from several angles. One source of change is The Affordable Health Care Act bringing on many new rules and regulations. The second big change has come from the Internet!

For some health care providers, these changes are so overwhelming, they are choosing to retire, or leave medicine, while others are embracing the change and leveraging the new ideas and technology to make their practices grow at astounding rates.

Here at Spot On, an Inbound Marketing agency, I’ve spoken to a few medical practices to hear about their struggles and successes.

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Your Healthcare Marketing Check-Up

You encourage patients to get regular check-ups – why not provide the same service for your healthcare marketing campaign?

If your marketing is tied to “outbound” methods like display ads, direct mail, radio or Yellow Pages, it’s time to take the pulse of your tactics. As any SEO company (and thousands of successful businesses) will tell you, inbound marketing is the ideal strategy to attract patients where they now live … online.

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Sales and Marketing Nirvana: HubSpot Launches an Integrated CRM Tool

Announced this week at Inbound 2014, HubSpot is revolutionizing sales in the same way they have revolutionized marketing by launching an integrated CRM tool.  According to Brian Halligan, "We started HubSpot because we felt the way consumers shop and buy had fundamentally changed. The inbound movement has helped transform the world of marketing, and we really feel like there's a huge opportunity to transform the customer experience with sales technology that enables companies to sell more, better, and faster."

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3 Reasons Why SEO Still Matters

I really wish I had a nickel for everytime I've seen articles over the last couple of years speculating about whether or not SEO still matters?  Let's just say there are MANY and they feature widely varied opinions. Of course the opinions are often attached to the professional role of the writer. If making a living as an SEO professional of course it makes sense to assure everyone it is at the heart of online marketing success. If SEO is applied with less enthusiasm you might be singing a few lines from the Wizard of Oz ~ "Ding dong the witch is dead" as you craft a post laying out a case for moving on to something else.

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New Age of Healthcare Advertising : Overcoming the Mad Men-tality

We all grew up with an impression of how advertising worked. A Madison Avenue creative type (think Darrin from “Bewitched” or “Mad Men” icon Don Draper) drew some stick figures and wrote some headlines, presented it to a client complete with cheesy pitchman and accompanying product packaging, ta da – a winning campaign was born!

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Tick Tock, Meaningful Use Compliance Impacts Healthcare Marketing Plans

If your healthcare facility is engaged in care for patients covered by Medicare or Medicaid you are likely feeling the pressure of the looming deadlines associated with Meaningful Use Standards.  The clock is ticking the loudest in the ears of healthcare management professionals where patient records management is still heavily achieved with paper-based record keeping methods.

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How to Close Sales Using Online Lead Generation

There is a lot of buzz these days about online lead generation and using websites to boost the bottom line of a business.  Exactly how should a website support closing more sales?

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7 Things a Doctor's Website Must Have to Deliver Leads

Medical practice marketing walks a fine line – too much “sell” and people get suspicious. Not enough website information and people miss your message. Lack a Facebook page and people wonder what you’re trying to hide.

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Keyword Ranking: I Want My Business to Rank Number 1 on Google

I am a content marketer if you want to put things in simple terms.  I help businesses identify their marketing personas, guide business owners down a path for building sound strategy for their online presence and then work to implement content to generate leads, acquire new customers and retain them. The correct term for this whole process is inbound marketing but many people are not yet familiar with the term or the process.

The content I'm involved in creating is specifically for the identified marketing personas of the client. Producing this kind of content obviously requires the first, most basic step in inbound marketing - identify, in detail, the marketing personas.

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A Breakdown Of The Inbound Healthcare Marketing Process

Healthcare marketing is one of the more challenging facets of managing a healthcare practice when you consider how quickly things in the marketing world change. It is widely accepted that the best way for today's healthcare practices to gain clients is through inbound healthcare marketing on the Internet, but this is an unfamiliar landscape for many  healthcare professionals. To help you better understand how it can help your practice or medical facility, you must understand why it is effective and how each step in the process works.

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5 Things People Need Online to Become Qualified Leads

For qualified lead generation download our free marketing persona worksheet. Use the answers to these questions to help you generate all of your online content.

Web marketing is constantly evolving (there isn't even concensus on what to call it) – and whether you’re targeting a neighborhood customer base or have your eye on a big audience, your website must contain the elements that help people personally engage with your business in order to convert from visitors into qualified leads. Without them it is no better than passing out flyers in terms of meeting sales goals.

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Social Media Strategy for Business To Consumer Marketing

Attract customers using Twitter, download our free guide to learn how

More businesses than ever before are finding new customers using social networks like Facebook and Twitter. When it comes to business to consumer marketing on the web, there are few platforms more effective than social networks. WebDAM reported in a study that in 2013, 52% of all marketers found a customer on Facebook and 43% found one on LinkedIn. With all the buzz around

We always advise our clients about the importance of strategy behind their content in social media marketing. Most business owners start out somewhat confused about how they can provide the kind of social media content that will bring in more customers and approach it by just slinging out random messages through various social channels and then end up concluding it doesn't work when they don't see any obvious change in their sales figures.  They're hearing the buzz about being visible in social media but messages about the importance of a well thought out strategy just aren't getting in there with it.

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Spring Tips For Boosting Your Healthcare Marketing

Healthcare organizations need to market their brand and capabilities in a very unique way if they wish to succeed. Fortunately for those in the healthcare sector, there are more ways than ever for medical practices and healthcare professionals to grow their presence through the web. Healthcare marketing online can be done in several ways during the spring season if you want to bring in more patients.

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Is Your Website a Money Sucker ... Or Does It Just Plain Suck?

Thanks to the hard work of the Web Pages That Suck team, we’re never short of examples of truly awful sites:

  • Here’s one that instantly alienates. It requires your email address just for the privilege of viewing the homepage. No thanks!

  • Go on, we dare you to try and navigate this artsy mess.

  • And this thing is best described as simply crazy-ugly.

WPTS’s vote for worst website of 2013? Hands down, the crash-prone HealthCare.gov.

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Healthcare Marketing Failures and How to Avoid Them

healthcare_marketing_failuresHealthcare marketing on the web is not an easy undertaking, but it can be a very effective strategy if you want to bring in a steady flow of new patients to your practice. Nevertheless, understanding which web-based tactics to employ and which to avoid can be difficult, especially for those that are new to the marketing world. Make sure that you do not make these common mistakes and your medical office will have a much higher rate of success with its online marketing campaigns.

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Breaking the Habit of Offline Dental Advertising

breaking_habit_offline_dental_marketingFrom smoking to donuts, we all have habits we’d like to break, and we all realize that it’s usually easier said than done. There’s something familiar and comfortable about old habits that keep us coming back for more – even when there’s no real benefit left.

The habit of offline dental advertising is a case in point. If your practice is more than 10 years old, you likely launched your dental marketing campaign the “old fashioned way.” That is, you hired an agency that designed a campaign using the accepted media of the day.

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What to Expect When You Switch to Inbound for Healthcare Marketing

pitfalls_online_healthcare_marketingIt is no secret that in the modern world, inbound tactics on the Internet are at the head of the class when it comes to healthcare marketing. Any healthcare office that wants to make the transition away from traditional outbound marketing like billboards, television commercials, or direct mail might not immediately know what to expect. When your practice decides to transition to inbound healthcare marketing, there are a few things to understand to ease the difficulty of this adjustment.

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Three Strategies for Transitioning to Online Dental Advertising

In the dental industry, even a firm that has excellent service and a tremendous amount of history may have trouble competing if their dental advertising hasn't kept up with the trend toward inbound marketing. With the advent of the Internet, the focus of modern marketing has shifted to digital mediums, and inbound marketing has proven to be one of the most effective for healthcare providers: statistics show that 77% of patients perform a search before they book a healthcare appointment. These factors, combined with the sweeping changes to search that Google implemented in 2013, force dental practices to consider that their dental advertising methods may be in need of an upgrade. For those analyzing ways to improve and adapt their marketing approach, there are three crucial areas to consider.

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How to Streamline Medical Practice Marketing with the Internet

Medical practice marketing has changed tremendously in recent years, primarily due to the huge rise in popularity of the Internet. Millions of people use the web to find information about healthcare providers. According to the Pew Internet & American life project, 80% of Internet users use the web to find health information online, which makes it the third most popular activity on the Internet after email and search engine usage. Because of the huge role that the Internet plays when people are looking for health solutions, many of today’s medical practices are wondering how they can integrate online medical practice marketing into their overall marketing strategy to attract more patients. 

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2014 Strategy for Moving Healthcare Marketing to the Internet

When Forbes published its list of the Top 7 Online Marketing Trends for 2014, it began with a message to marketers everywhere who have yet to embrace inbound strategies – outbound tactics are increasingly “antiquated.”  By "outbound," Forbes is referring to the media that once ruled healthcare marketing. Direct mail, display ads, radio/TV and Yellow Pages are all in serious decline.

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2014 Online Healthcare Marketing Trends

According to a recent report issued by eMarketer, about 90 percent of healthcare practices are planning to increase their marketing budgets in 2014. However, the most important aspect doesn’t relate to how much money healthcare professionals are willing to spend on advertising, but to the healthcare marketing techniques they intend to embrace.

Online healthcare marketing that works well these days continues to revolve around inbound marketing. This is because an effective inbound marketing strategy can engage a larger audience than outbound marketing. It answers questions that are on the minds of patients and potential patients and provides a path to foster a relationship with them before you even have the first conversation with them.  But, to attract more followers and patients, implicitly, healthcare entities need to adapt quickly to the latest healthcare marketing trends, which direct marketers toward a variety of tactics that work within inbound marketing strategy; image-centric content, native advertising, organic interaction, wearable technology, mobile ads, websites and applications. Here is what you should know about these marketing trends.

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Healthcare Marketing: New SEO Strategy Post Google Hummingbird

healthcare_marketingWhen it comes to healthcare marketing, developing an inbound marketing strategy instead of an outbound one is the smartest decision a marketing director can make. Unlike outdated outbound marketing techniques (print ads, direct mail, TV, radio, telemarketing, etc) that hawk the same message out to the masses and completely depend upon chance to impress someone to actually call you, inbound marketing creates a continuous cycle of qualified traffic arriving to the clinic's website, warming them up to become patients and then nurturing the relationship over time to forge a more solid and predicable revenue stream.  

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Is that Mud on Your $2000 Ad?

If you're sticking with tradition, advertising in the yellow pages may be a stock feature in your dental marketing plan. Yellow page advertising is appealing, too, because it requires very little effort. You design your ad, pay your money and then the advertisement generates business (or doesn't), for a year. But, have you assessed the return on that investment recently? 

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Time To Go Modern with Dental Advertising Methods

Dental advertising can have a huge impact on the success or failure of a dental practice. Today’s dental professionals must not only ensure that they are advertising to the right people, but in the right places. With the sharp rise in Internet activity in recent years, web-based marketing has become the most effective method for a dental office that wants to get their name out to prospective patients. If you are a dental professional in today’s competitive healthcare world, you'll want to explore some of these modern methods for dental marketing.

Email Marketing

It is easy for a dental office to start an email list today. Simply collect the email addresses of your current patients and begin sending them information that is relevant to them about things that happen in your office. This will help you retain your existing patients and keep them coming back to your office for service and guidance.

To gain prospective patients, offer an email newsletter that has information about dental care. Providing link on your website for people to subscribe to your newsletter is a great way to build your email list. The key is to make sure that you have something to give that is of value to the recipient – offering dental advice or information about certain oral conditions is a very good way to persuade people to sign up for your email list. Also be sure that you properly craft your marketing messages, especially the subject: according to a Salesforce compilation of marketing statistics, a third of email recipients opened their email based on subject alone.

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Healthcare Marketing Tips to Attract Patients in 2014 and Beyond

healthcare_marketing_tipsAttracting customers in 2014 with healthcare marketing can be a difficult challenge. People have more advertising messages than ever before battling for their attention, and with the advent of the Internet they are exposed to a huge amount of information about prospective healthcare providers. If your medical office is looking to focus its efforts on attracting new patients in 2014, focusing on web-based inbound marketing is the most effective way to do so. There are a few things to consider when crafting an online strategy to attract patients to your practice.

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The Key to Healthcare Marketing After the Affordable Care Act

key-to-healtchare-marketing-affordable-care-actIn recent weeks and months, it seems that everyone is being bombarded with information about the Patient Protection and Affordable Care Act, also known as Obamacare. These new laws are changing the way that people think about their own medical treatment. For healthcare practitioners themselves, there is a tremendous amount of information to digest and implement, and these changes will only continue to occur over the next few years. One crucial consideration for medical practices to make during the ongoing implementation of the Affordable Care Act is how these laws will impact healthcare marketing. With more information being published about the new healthcare laws on what seems to be a daily basis, patients are now not only looking for quality healthcare providers, but also information about how these new laws will impact their relationship with providers. This is where healthcare marketing professionals must be conscious of how important search engines are to their marketing efforts.

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ACA Law Compels Technology in Healthcare, Marketing Can Benefit

Undoubtedly, the Affordable Care Act (Obamacare) has placed healthcare front and center prompting companies to hurriedly shift healthcare marketing efforts to address the concerns of patients and potential new patients. A great place to start is in crafting a sound inbound marketing strategy given that so much attention surrounding the law is directing people to Internet tools and resources.

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Inbound Dental Marketing Trends After Google’s Hummingbird Update

Google’s new algorithm, aptly called the Hummingbird, is here. It delivers “fast and precise” results and it definitely affects the future of SEO.

But what about your dental marketing plan? Will Google Hummingbird support your current inbound strategies? You really can’t ignore this question since SEO is an integral part of inbound marketing.

So you either resist the change that comes with Hummingbird and watch your site traffic fall or face up to it and seize the vast opportunities it gives you. The latter, of course, is much more desirable.

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An Overview of Inbound Healthcare Marketing for Medical Practices

inbound_healthcare_marketingThe field of healthcare is one that has changed tremendously since its early days due to constantly advancing technology.
Just as today's doctors have the benefit of modern technology to help people enjoy better quality lives, medical practices today also have the benefit of using the latest healthcare marketing techniques to find new patients and keep revenue steadily flowing.
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If THIS is You - You're Losing Customers & Maybe Your Entire Business

With the straightest of faces and the sincerest of deliveries, would-be marketing guru Dan Sally tells us why inbound marketing simply isn’t for him. If you can identify with Dan, you are likely losing money, customers, perhaps even your business without even realizing it.

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What Are You All About? Using VMV to Boost Your Healthcare Marketing

Creating Vision, Mission and Values (VMV) statements may sound “corporate,” but they actually provide benefits to your staff and your patients and can boost your healthcare marketing efforts.

In today's crowded online marketplace, establishing and maintaining a trustworthy identity is vital to gaining valuable Google page rank. No longer tied to simply keywords, Google now looks at a business' content in a more holistic way. The search engine rewards pages that express value and credibility. A set of well-crafted VMV statements can help.

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What You Don't Know About SEO Services Can Kill Your Business

The first adopters of Facebook were teens and college students. Today, adults comprise the biggest audience, and marketers embrace social media with enthusiasm.

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SEO Services, Part of Modern “Word of Mouth” Dental Marketing Efforts

dental marketing

How gratifying it is to get referrals – knowing that your dental services so pleased a patient that he or she recommended you to friends and family. You can’t buy that kind of “word of mouth” credibility with traditional dental marketing like a paid ad. But there is a way to gain an increased, trusted presence in the marketplace: inbound marketing.

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Counting Pennies & Losing Dollars is Killing Your Business

Sometimes when it comes to balancing the books and juggling cash flow we get so caught up in counting pennies we don't even notice the dollars being lost. Unmeasured losses are perhaps one of the biggest enemies of businesses (especially small ones) and marketing is particularly vulnerable to them.

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Go Mobile to Boost Your Healthcare Advertising Efforts

“Gone are the days,” says Dental Products Report, “of seeing patients once, maybe twice, a year.”

Instead, today’s patients expect more engagement from their healthcare providers, even when they’re not sick. Younger people live on their mobile devices, and older people are increasingly more comfortable using email and Internet regularly.

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The Best SEO Companies DON'T Promise Search Engine Rank

In recent years, search engine optimization companies claiming genius qualities exponentially grew, leaving many business owners questioning how to select among the best SEO companies.

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Get Found Online without Getting Ripped Off!

Every business owner with a website shares a goal: to get found online.  However, the intricacies of search engine optimization (SEO), optimal website and white space, effective landing page content and calls to action and the many other elements that go into drawing traffic can be daunting. And too often, that makes companies easy prey for scam artists who are more interested in relieving you of your cash than in building your business.
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The Relationship of Citations & Local Business SEO

The importance of citations in local business SEO isn’t new, but it is often overlooked. While it’s common knowledge that relevant inbound links will help improve your keyword ranking, many local business owners don’t realize that listings without links also have a significant impact.

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Keyword Ranking is More Than Finding the Right Words

Updated for 2015: Improving your search engine optimization (SEO) is about more than keywords.  These days it is about the comprehensive user experience for your website, as well as the keywords.

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Inbound Marketing Starts with Mr. Smith. Do You Know Him?

When you think “typical customer,” do you envision a faceless, nameless set of statistics? Or does "Mr Smith" come to mind? If you think of customers as people, not just profit, you’re halfway to accomplishing part of your goal of qualified lead generation – creating marketing personas.

Even if TV, radio, display ads and direct mail worked in the past, each of these media are in decline. Your target market has migrated to an online environment, turning to their laptops, tablets and smartphones to research vendors – B2C and B2B.

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The Inbound Marketing "Fitness" Plan

In an earlier article, 8 Ways Inbound Marketing Is Just Like a Physical Fitness Plan, we outlined getting yourself in the right frame of mind to prepare for an inbound marketing campaign. This time we're sharing the specific steps for a strong and fit inbound marketing plan:

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Facebook for Business Tip Sheet for Inbound Marketing

Facebook has roughly 1.11 billion users making it a perfect neighborhood to include as part of your inbound marketing strategy to sift for new members of your target market. 

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8 Ways Inbound Marketing is Just Like a Physical Fitness Plan

You know how it is when you set out to get yourself in shape by making changes to your diet and exercise routine, right? Well, the same frame of mind applies to inbound marketing strategy.  

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Your 2013 SEO Game Plan - 3 Steps to Stay Current

No one ever claimed that search engine optimization (SEO) was an easy discipline, and as any SEO services company can relate, the best practices for getting website traffic continues to evolve.

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Best Practices for Dental Marketing Efforts

You’re not using the same dental equipment or technology you did ten years ago … so why are you using the same dental marketing?

That’s the pertinent question if your dental marketing is based on things like coupon books, display ads, radio, outdoor boards or Yellow Pages. While such “outbound” tactics may have worked in the past, any SEO service agency could tell you that patients are not paying attention. How can they, when they’re too busy online?

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Plug In Your Favorite Tools to Get Sales from Your Website

Getting things “off the rack” may work when you’re shopping for a coat, but when it comes to your website, blog, social pages and other inbound marketing content, you want something a bit more tailored to fit your budget and your business.         

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Dental Advertising Must Include Social Media

Many professionals don’t think about social media as a key facet of their marketing plans. Dental advertising may seem like a narrowly-focused area; most people don’t go online to chat with their friends about getting their teeth cleaned or the price of dental implants.  However, the reality is that business relationships are increasingly formed and brands built (or damaged) in social media.

Here are just a few reasons your dental marketing plan should include strategic use of social media outlets like Twitter, Facebook and LinkedIn: 

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The Best SEO Companies Apply Inbound Marketing Strategy

Everyone who tells you something like, “The Internet changed today’s marketing” got it wrong if they’re putting it in the past-tense. The truth is, “Today’s marketing is still changing and will continue changing.”

As technology evolves and the digital revolution continues its hold on consumers, it’s up to the best SEO companies to work side by side with their clients to navigate these uncertain but exciting waters.

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Healthcare Advertising for the Internet: Building Trust Online

In the real world, healthcare advertising is about building trust and portraying yourself as a professional healthcare services provider that people can rely on -- why should it be different in the cyber world? Internet marketing, with all its numbers and methodologies, is understandably intimidating to business owners or marketers who specialize in fields such as law or healthcare. What would a healthcare practitioner know about analytics, PageRank, inbound marketing, and social intelligence anyway?

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Is Google the IRS of the Internet for Keyword Ranking?

Probably one of the first outside professionals your business contracted with was an accountant or tax professional. Most executives aren’t familiar with the intricacies of the Internal Revenue Code, and if you did invest the time to learn the thousands of pages of rules that might impact your business, they’d inevitably change.  

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Local Search Engine Optimization Should Not Be Ignored

There seems to be a lot of confusion from business owners, both large and small, about search engines. There is a good reason for this. Search engines are complicated! Business owners and entrepreneurs already have enough on their plates just trying to run their own business. Local search engine optimization (SEO) is a particular area that should not be ignored.

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Inbound Marketing vs. Traditional Advertising

The daily newspaper that used to be heavy with display ads and classifieds is now down to three days a week. Once-robust magazines like Newsweek have stopped printing altogether.

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What You Need to Know About Keyword Ranking

How does your website measure up in the online search results? The answer lies in the keywords you rank for, the ones that bring your content in front of people when they search using those words. It’s part of the time-consuming yet highly-rewarding process called keyword ranking.

The goal is to rank at the lowest number possible for keywords you’re targeting, keywords that are valuable to your business. The ranking number equals your position in the lineup of links delivered by search engines when people search for something on the Internet.  Keywords ranking 1 through 10 are delivered on the first page and this is the best case scenario.

Here’s a comprehensive look at the process.

The rationale

Why would you spend time and money ranking for keywords, anyway? Because Google and other search engines generate more traffic to your website and will directly affect your lead generation and conversion results. This should be compelling enough even for beginners to try to rank for the search engines. Research has already shown that about half of searchers click on a result on the first page. If your site appears on the top pages, then users are likely to find you easily. If you don’t rank, you’re either making it hard for potential customers to find you online or making it easy for competitors to outrank you.

The keywords

Of course keywords are the raw materials of keyword ranking. Be sure you’re aiming for the right keywords. More often than not, people are more interested in guessing at what keywords their target audience use. Many more heavily depend on free keyword suggestion tools, which are often too limited to lead to meaningful results. You can try free tools such as Google’s Keyword Tool but don’t forget that these might only scratch the surface. Since there’s no way for you to measure how relevant these general keywords are, relying on them won’t give you a competitive edge.

Many premium keyword research tools can be tested for free within 30 days. See them in action and check how they compare with each other. Whatever tool you choose, make sure to list down relevant keywords based on accurate, current and private data. It helps to make an additional list of keywords that are closely similar to your set of primary keywords.

If you want to go beyond the basics, you can try keyword ranking for long-tail keywords. These are actually phrases, a collection of words that are more precise, less common and less competitive. They’re more targeted and are likely to reveal what searchers are actually looking for. Master long-tail keywords so you can better serve searchers and potential customers with good content tailored to their searches.

The plan

Your keywords are only as good as your keyword ranking plan. Don’t rush your initial keyword research without laying the groundwork first. Check if you have a strong website or landing page, one that attracts visitors or delivers a compelling call-to-action to your target audience. Also, make sure your plan aligns with your business model. Check again if all your keywords are relevant to your website. If you’re driving the wrong traffic to your website, then there’s no real return on your keyword ranking efforts.

Once you’re sure that you have the right mix of keywords, it’s time to conceptualize the content that will hopefully lead to the rank for your target keywords. Here’s a variety of content you can create:

  • an article or blog post

  • a press release

  • a product page

  • a landing page

  • an index or directory of links

  • an infographic

  • a newsletter

  • a video

You can start with any of these and publish them within the day.  Remember, it is an ongoing process and will require patience and regular attention.  How much time it takes depends on a number of variables; the strength of your competition, how well your keywords lend themselves to the creation of good content and how quickly you can generate a large volume of it. Don't worry, the rewards are worth the effort and will come in time if you stay committed to the process.

Thinking of a Pay-Per-Click campaign to buy keyword ranking? Download our free eBook to find out what you should know before you do.

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Inbound Marketing Best Practices

Inbound marketing is a big, robust, ever-evolving discipline, which means there’s as much potential for mistakes as there is for success. Teaming up with a proven SEO company is a good step toward getting the ROI of your dreams. At the same time, you can take inspiration from some inbound marketing best practices.

Content best practices

Sometimes it seems that a fine line separates “cool beans!” from “this again?” Because a best practice of inbound marketing involves publishing content consistently, the temptation to cut corners is always there. Content that becomes less customer-focused and more sales-pitched can turn off your audience.

One good way to forestall content burnout is to diversify not just your subject matter but your authorship:

  • Ask employees or colleagues to contribute articles written from their perspective. 

  • Star your customers in how-to videos. 

  • Join forces with an industry organization to create a more credible white paper. 

  • Update older blogs with new information.

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Should Healthcare Marketing Include Social Media?

Social Media. It’s the buzzword that just won’t go away. Businesses, marketers, moms, grandparents and teens are flocking to forums like Facebook, Twitter and Google+. Just how much time are they spending there? Research shows in the United States, people are on Facebook more time each day than six of the nation’s leading news sites combined. And that’s just on Facebook. 

So, should healthcare marketing plans include Social Media? Yes.To not include it would be like an ostrich burying its head in the sand. 

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Identifying Your Target Market

Any contemporary target market strategy takes into account the enormous influence of the digital marketplace. Even if your direct mail, broadcast or Yellow Pages campaigns worked in the past, today's customer goes online quickly and definitively to help them make purchase decisions.

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How SEO Services Convert Website Visits to Sales

SEO services? Isn’t that just thinking up a couple of keywords and sprinkling them in some website pages?

Not if you’re serious about attracting visitors to your website, nurturing them into qualified leads, and finally converting the best leads into customers. To compete in today’s lively, ever-evolving inbound marketing environment, you need the nimble and flexible services that an experienced SEO consultant can deliver.

Consultation and Assessment

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Will the word "free" boost or kill your e-mail marketing objectives?

Free: the most powerful word in the selling universe! At least that’s the accepted wisdom handed down by generations of advertisers and marketers.

In everyday life, the word sure has drawing power. Consider how hard it is to avoid a farmers-market table full of “free samples” or pass by a theater offering “free admission.”

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The Best LinkedIn Tips for Lead Generation You Never Knew

Facebook has its friends; Twitter its followers. But only LinkedIn, the world’s largest business network, can claim the monopoly on “contacts.” And when it comes to inbound marketing, contact is as vital as content for fostering lead generation.

There's a reason more than 187 million people were LinkedIn members as of November 2012 -- because this site connects people and businesses like no other online.

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Build the Best Landing Pages, Promote Them, and Increase Web Traffic

What’s the hardest-working page on your website? It’s not the homepage – it’s the landing page.

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Blogging for Business: An Important Part of Getting Found Online

What would you rather see – engaging, informative facts or advice about something of interest to you, or a sales pitch from a company you never heard of?

Multiply your likely answer by the vast millions of web users, and you can see why blogging for business needs to be a vital part of your overall digital marketing strategy.

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Need to Increase Web Traffic? Content is King

Technology hasn’t just changed the way B2B and B2C business gets conducted – it’s changed the way people look at marketing in general.

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Seven Secrets to Qualified Lead Generation

Though the Internet has changed the way B2B clients and B2C shoppers approach a prospective vendor, some things never change – like your need to separate the full-speed-aheads from the dead-ends among your leads.

Every minute a sales rep spends pitching to an unqualified lead is a minute wasted and money drained.  In years past, effective lead generation may have centered on cold calls. Today, your website’s landing page does much of that legwork.

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Identify YOUR Target Market by Creating a Persona

A target market strategy in the digital age can challenge even the most experienced marketer. After all, the Internet has changed the way we communicate, relate, do research and shop. And the “common denominator” approach of years past simply doesn't work well in an online environment.

customer_personasBut customer personas? They work

Personas are representations of your target market – characters created to humanize the target and help you customize content to them.

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Top Tips on How to Increase Web Traffic

Updated 2015: Part of any well thought out marketing strategy includes a website. A site on its own, however, is not enough. You must also understand how to increase web traffic to your site so that your message is seen by your target audience.

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Inbound Marketing: The Investment That Keeps on Giving

It goes without saying that marketing is an investment in the growth of your business. Some investments, such as a conference sponsorship or a radio advertisement, are by nature short-term.  You gain brand recognition through the exposure and possibly sales in the short-term, but most of the impact is concentrated in the moment.

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3 Tips for Success in the New Year: Closing the Sale

If you're like many sales managers or business owners I know, the closer we came to the end of last year, the bigger the push was to close the sales that had been pending throughout the year.  After all, they had to meet the sales goals set at the beginning of the year.inbound_marketing

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DIY Online Marketing and Social Media...Can You Do It?

do_it_yourselfWith all of the new tools, software and social media channels that seem to be appearing almost daily, business owners have the ability to do their own marketing more effectively than ever. More than once I have heard business owners say, "I don't need to spend my cash having an agency do social media for me...all I need to do is spend a little time and I can do it myself."

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Want More Customers? Optimize your Company's LinkedIn Profile

describe the imageHave you noticed?  LinkedIn has made a few changes to the design of their company pages. It's important for your page to be set up to optimize its effect on visitors and help you get more customers.

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Five Must Haves for Maximum Lead Generation

We all want to generate more leads from our websites, right? Well, this is how long you have to do it….one, two, three! You have three seconds to grab the attention of your website visitor and guide them in the direction you want them to go on your website.

Three Seconds! That’s why it’s so critical to use best practices for optimizing lead generation on your website. The overall strategy for lead generation online is called inbound marketing. Here is a list of five must haves to get things rolling:

1. SEO or Search Engine Optimization

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